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Reviews • Figuya

  • broken-Toybox lump of laziness
    Okay, but slowly getting worse

    Pro's:
    - good for in-stock items
    - friendly support
    - good packaging
    - fast shipping most of the time
    - easy cancellation of pre-orders
    - can often be found at local conventions and you can be sure to get legit items

    Con's
    - very slow to receive stock (even compared to other German shops)
    - also more expensive than other German shops, most of the time even importing yourself is cheaper
    - no update whatsoever about additional delays (the longest I had to wait was 4 additional months since the expected arrival date, without email notifications or changes on the item page, which is extremely unprofessional)
    - increase in prices for popular items or sometimes even for no apparent reason (no other German shop does this...)
    - sales are a joke, since the prices are still higher than elsewhere

    I usually try to place my (pre)orders elsewhere, but for a last resort the shop is kind of okay.
    Hace 1 mes
  • Best for pre ordering

    Pros:
    *canceling pre orders Works without contacting the Customer Service (which seems Unique in germany)
    *very good Customer Service (i mostly Call them and the Problem gets solved)
    *often got some nice sales


    Cons
    *One of the most expensive shops in Germany I know.
    *shipping sometimes are a Bit slower compared to other shops. Maybe its because its still the most Common Shop in Germany ansd they have a lot of orders to ship.
    Hace 1 mes
  • Happy with purchase

    I live outside Europe but ended up buying something from this store as it was an item that had gone out of stock or else gotten really expensive in Japan. Since I didn't have to pay the VAT, the price was quite good, and the item was well protected with lots of packing paper. International shipping was very reasonable too.
    Hace 11 meses
  • Bad customer service & too expensive

    The customer service of this shop is absolutely miserable. An item, that I bought there, got lost during shipping. The reason was a van of the delivery service, that was picked up from the shop and misled. The shop didn't notify the affected customers, although they knew what happened. Instead I had to message them twice to get a proper reply and I had to wait two weeks for the item to arrive, not knowing what's going on for 10 days.
    Also most items are grossly overpriced compared to other German shops.
    hace 1 año
  • Awesome selection but the custormer service is beyond bad

    Their customer-service is beyond bad. I've sent multiple questions on their fb-page regarding figures, but they never answer-looking at their FB-page makes it seems like they answer random. This is not acceptable and makes me, as a customer go and find some other stores, even willing to pay more. I never had any "real" issues and I hope I never will, because I guess they will just ignore the mail, like their ignore their comments on their fb-page.

    Facit: everything is well as long as you dont try to talk to them. Maybe you will get an answer, but most likely you will not.
    hace 1 año
     
    Dear Aimaileafy, thank you for your feedback. Facebook is not our main Support-channel, especially answering comments on Facebook is difficult as we cannot track each interaction as easy as with e-mail. Please use kontakt@figuya.de for any questions. Thank you. Kind regards, your figuya team.
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