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Reviews • White Rabbit Express

  • Costly, but a good service

    WRE has excellent customer support, employees who speak fluent english, and an easy to use website. They support pre-ordering items, and anything that cannot be bought will be fully refunded. WRE also offers a wide array of shipping options; airmail/epacket is a personal favourite of mine.

    As I mentioned in the title, the service is quite pricy; there's a 6$ per shop fee (recently upped), in addition to a 1$ per item fee, and on top of that there's also a 12.5% service fee. Yeesh. In exchange, however, customer service is top notch and there are no "plans" or consolidation fees to work with as everything is already included.

    So far, I've successfully bought items from a number of stores/sites (Y!Auctions, Mercari, Animate, Tower, Suruga-ya, etc.) and I have had no problems with their packing or anything else; everything has arrived safely to me after being consolidated. :)

    Now for one complaint: one thing I don't really like is that all items prices are converted to USD, and all fees are calculated and charged in USD as well. I can imagine this would be convenient if I lived in the US, however I do not and the currency exchange for USD->CAD can be quite brutal on my end. If it was an option, I would much rather be charged in JPY instead of going through multiple conversions. :P
    Hace 1 mes
     
    Thanks for the review! We definitely understand that USD can be a problem for those outside America. We hope to charge in JPY as well one day but have no solid plans at this stage.

    Cheers,
    The White Rabbit Express Team
  • Service down

    Excuse me, but I would like to know what's going on with your service?

    I've contacted you more than once, because of an auction on yahoo.jp but you do not answer me! :s

    Please I appreciate it that you to clarify me.
    Hace 2 meses
     
    Sorry, we don't check here very often. Were you contacting us out of office hours? We usually reply to all inquiries via email within one business day. If you aren't getting replies from us still can you please PM us?
  • Annoying, reliable - 3/5

    Everything rated as 10 is irrelevant for this review other than the website which I found simple to use with functions other websites don't have.

    Staff are very helpful but there were a few issues which I will list.
    - I asked if I could pay only a deposit for a pre-order to which I was told yes & was even explained how I could do it. When I processed the order a different staff member told me I couldn't do that & was told the previous staff I talked to was referring to something else (not true).
    - I was charged a higher price for pick-up fees than which was agreed on, it was corrected after I mentioned something but shouldn't have happened to begin with.

    The lack of updates during my order was frustrating especially when I was told pickups were being made on certain days & not even contacted back after those days had passed.

    They charge only in USD which only adds to the cost for myself (about 2-2.5%).

    Finally, a poster hand-signed by my favourite artist which was a bonus for an item arrived with creases on it because it was bubbled wrapped within in the box rather than being packed in a tube/box of its own. I will unlikely ever find this poster for sale if I wanted another.

    Overall, I can say they will bend over backwards to get the items you want but it is costly.
    A more accurate rating would be 3/5 but since some of these are irrelevant it's a 4+
    Hace 2 meses
     
    While your experience was not ideal thank you for the great review. The mixups occurred due to some training issues with staff that we have now corrected but I understand that really is not a good excuse. We'll be sure to pass on the feedback on the poster packaging though!
  • Absolutely great

    I cannot sing enough praises on how great this service is. Very fast and friendly customer service, they managed to help with a small problem with one of my orders, and they shipped out very quickly.

    The only "down side" is that shipping and the services are a bit higher then most other proxies, but for the services that you get, I would gladly pay extra for that peace of mind.

    Thank you so much again. I will make sure to use you guys again in the near future

    :)
    Hace 2 meses
     
    Thanks for the review! For shipping, we charge the base Japan Post rates with no amount added so I'm surprised other services offer cheaper rates! If you could PM us with an example we can look into that and see if we can make any changes.
  • Good proxy service

    It was my first time using a proxy service. I had preordered some goods on Amiami that turned out to be out of stock. White rabbit express customers service was quite helpful (as I had some problems with my order) yet not always present. Their fees are not too expensive and their website is nice. The goods were shipped really quickly, were new and well packed. I would definitely use their service again if needed.
    Hace 3 meses
     
    Thanks for the review, we hope to see another order from you in future!
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