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FGO Lancer Photo ShootComentarios • FGO Lancer Photo Shoot

  • 1pt
    MillyParis (Hace 5 meses) #35602471Too bad Tamamo's QC was awful, my shirt doesn't connect, her scarf falls off, etc. And when I contacted y'all on FB, I was ignored.
    e.e
    Shinkaii (Hace 5 meses) #35603290She looks good. I wish mine wasn't defected as hell and looked just as good as this one.

    Thank you all for your comments, and I am so sorry to hear about the issues you have been experiencing.

    One thing I might recommend before reaching out to your original place of purchase is, since the figures are plastic, after they have been removed from their molds in the factory, due to temperature fluctuations the sculpt can shift slightly causing the issues you have mentioned. Oftentimes, if you apply heat for a short period of time to the affected area with a hairdryer (making sure not to overheat and melt the plastic), the figure will shift very slightly back to its original sculpt.

    If this does not work, and if you ever experience any issues or have any questions in the future, please reach out to your original place of purchase (whether that be a retail location, online shop, etc.). If they are unable to resolve the issue due to lack of replacements or for other reasons, our international customer service team at cs_int@kotobukiya.co.jp will do everything they can to help!

    Regarding the Facebook page, I am so sorry to hear that your issue was not responded to promptly. Please be aware that this page is run by one of our distribution companies and they receive a high volume of messages via social media every day. I highly recommend any customer service requests be directed as I mentioned above for the best response. Being aware of this issue, I would like to announce that as of yesterday, Kotobukiya launched it's own official English language Facebook and Twitter accounts so we can communicate with our customers/fans/friends directly as best as possible. I hope that everyone will follow our new accounts so we can continue to receive your valuable comments.
    Official English Facebook
    Official English Twitter

    Please don't hesitate to reach out again if you experience any further issues or if the problem has been resolved!

    -K
    Hace 5 meses
    1pt
    MillyParis (Hace 5 meses) #35606511Yeah of course not, that's like blaming a secretary for the CEO's problems. But it IS still irritating.
    No I 100% agree
    Frankly I think MFC should Take down this article for blatant misinformation/ false advertising
    Hace 5 meses
    4pt
    CaptainZ (Hace 5 meses) #35606194Yeah, it's not this guy's fault that the company he works for skrewed us over
    But yeah...Koto should be ashamed of themselves for releasing such a shitty figure at a premium price tag


    Yeah of course not, that's like blaming a secretary for the CEO's problems. But it IS still irritating.
    Hace 5 meses
    6pt
    Yeah, it's not this guy's fault that the company he works for skrewed us over
    But yeah...Koto should be ashamed of themselves for releasing such a shitty figure at a premium price tag
    Hace 5 meses
    3pt
    Shinkaii (Hace 5 meses) #35603446Does yours holds umbrella properly? Mine won't connect with a base and she won't hold it, it just slides down her hand. What a trainwreck.

    I think mine was sliding down too, but somehow she ended up being okay with it. But I hear the people who get theirs to stick end up having her hand turn black lol

    I'll double check when I get home.
    Hace 5 meses
    2pt
    MillyParis (Hace 5 meses) #35603317I do own her, but I'm irritated that I can't even display her the way I want. She has to have no shirt on, no scarf. What's the point of extra parts if I can't even use em?

    Does yours holds umbrella properly? Mine won't connect with a base and she won't hold it, it just slides down her hand. What a trainwreck.
    Hace 5 meses
    2pt
    Helsing (Hace 5 meses) #35603251Yes , I would buy her too but saw all the wiggly parts so I passed, otherwise she is wonderful.

    I do own her, but I'm irritated that I can't even display her the way I want. She has to have no shirt on, no scarf. What's the point of extra parts if I can't even use em?
    Hace 5 meses
    4pt
    She looks good. I wish mine wasn't defected as hell and looked just as good as this one.
    Hace 5 meses
    2pt
    MillyParis (Hace 5 meses) #35602471Too bad Tamamo's QC was awful, my shirt doesn't connect, her scarf falls off, etc. And when I contacted y'all on FB, I was ignored.
    e.e


    Yes , I would buy her too but saw all the wiggly parts so I passed, otherwise she is wonderful.
    Hace 5 meses
    5pt
    Too bad Tamamo's QC was awful, my shirt doesn't connect, her scarf falls off, etc. And when I contacted y'all on FB, I was ignored.

    e.e
    Hace 5 meses
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