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Second hand waifus deserve a second chance at laifu!
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How likely would I be to win an insurance claim here?

9/21 edit: For reference, here are some pictures of how it looked when opened, how I fixed it, and also how it was packed inside of the shipping box... I think anyone could agree this was a crap packing job:
imgur.com/a/hz8...


Original post

I recently ordered some items from the Mandarake Nakano front. I was a tad dubious about how they packed it but at the time I received it I had to go in for a cat scan anyway, so I just opened the items and put them down. Came back, found out one of them had an arm snapped off...

Here are some pictures (NSFW-ish):
imgur.com/a/ctb...

Frankly, I'm not surprised that this snapped off at all. The shipping box had a bit of damage, sure, but they put the damn thing facing towards that box wall that I have pictured, with practically no protection in between the figure and the wall. It basically took up that entire side, because the box they used was so small. So just sustaining a bit of impact would be enough to smash in that plastic window front and snap her arm off.

From what I've read, the chances of winning these claims in any timely fashion is exceedingly low (hell, winning them at all seems to have a low chance), and in this case I have a feeling I'd lose anyway because of how Nakano decided to pack this thing. I've ordered from many of the other Mandarake centers and this is the worst I've ever seen anything packed. They could have at least put the back of the figure towards that wall, geez.

Of course I'm also a tad uncomfortable about "going into my local post office and filing a claim", as they instructed me, carrying an ero figure. These people know my address and know me by face because I come in so much. I usually don't buy NSFW figures, so this would be a bad representative sample of what's in those boxes they give me every other week; being where I am, I'm a tad worried about intentional harassment by immature employees.

Well, that's about the story. Right now I'm leaning towards simply fixing it myself and then telling Nakano that I will not deal with their front in the future (this is my first order from that particular store). Advice?
1,169 hits • 19 comentarios

Comentarios19 comentarios

0pt
I'm willing to give em a pass as long as they at least try, but in this case it was just flagrant negligence. But really I didn't want to have this thing in limbo for like 3-6 months. I don't have enough in me to have something like that hanging over my head for that long. Unlike other people I get a bit too antsy with things hanging in the air for that long. It doesn't matter at this point, it's already fixed. I guess they started a claim on their end because I got a call from an international investigation department. I'm probably going to have to go cancel that, since I've already tampered with (fixed) the contents myself.

I also just received a prize figure from another location. Arrived in perfect shape because they pack it like they're supposed to (or how I've known Mandarake to): large box, plenty of space, hard cardboard on bottom, figure in the middle of the package, with bubble wrap on the outside which is also glued to the center of the box.
Hace 2 meses
2pt
It's always a crap shoot re shipping. I've received figurines where there was absolutely zero packaging between figurine box and shipping box yet both sleeves arrived in flawless condition. I had 1 oblong carton arrive from AmiAmi where the entire corner on 1 end was crushed. Of the 11 figurines within 4 had carton damage. In spite of the thick wrapping packing paper wall the lateral forces from the crush still managed to inflict damage. From this fiasco no claim was filed as I unloaded carton content in front of my carrier who had noted on USPS electronic pad that outer carton (shipping box) had received extensive damage. If the content in the figurine box is undamaged no claim will be honored. Unlike the figurines (content) USPS will not pay for damaged figurine boxes.

As for whether content is R18+ versus X-rated: barring films or printed matter of child porn most staffers don't care. The world is what it is. Most facilities handle 1000's of cartons daily filled with God only knows what. Content, barring hair-trigger explosives shipped incorrectly, is the least of anyone's concern / worries. Usually, it's the beholder who needlessly worries over what others might think should the content become public via transit damage.
Hace 2 meses
0pt
AnimeCowgirl33 (Hace 2 meses) #26166786Wow, all I can say is that is the worst way I have seen anyone pack a box in my life. There was no way that anything could have not gotten broken with that way of packing. I would just not due business with that part of Mandarake again, especially if they are going to pack their items like that. I would just see if you could try to fix her and at least get some of your money back (if you even can).

Well as you can see in those last pictures, I've pretty much got it fixed. Supposing the glue holds anyway. If it doesn't, I'll have to try epoxy. And yeah, I guess a lot of people didn't believe me when I said that Mandarake did a horrible packing job on this. I should have just included a shot of how it was originally packed in the opening post, I think that'd shut just about everyone up.

Leo_Otaku (Hace 2 meses) #26182460I've done a claim and won. It depends on what country you are from, but I had to wait 1/2 a year for my dispute. You first need to email Mandarake and send pictures. I hope you had insurance on the package. It will be a big back and forth between the post office and them (hoping all parties comply).
To make a claim it is really annoying, because it is said on post guildlines that the shipper is to take charge of the claim. (The post office won't see your purchase so i wouldn't worry about that.) I had to do lots of phoning and inquiring back and forth between Canada Post and the company I bought from. You can see my story here: blog/16131&...


Yeah, I definitely don't want to wait half a year because of their screwup. Ugh. Seriously last time I order from Nakano. WTF were they thinking. At least this was easy to fix, comparatively.
Hace 2 meses
1pt
I've done a claim and won. It depends on what country you are from, but I had to wait 1/2 a year for my dispute. You first need to email Mandarake and send pictures. I hope you had insurance on the package. It will be a big back and forth between the post office and them (hoping all parties comply).

To make a claim it is really annoying, because it is said on post guildlines that the shipper is to take charge of the claim. (The post office won't see your purchase so i wouldn't worry about that.) I had to do lots of phoning and inquiring back and forth between Canada Post and the company I bought from. You can see my story here: blog/16131&...
Hace 2 meses
2pt
Wow, all I can say is that is the worst way I have seen anyone pack a box in my life. There was no way that anything could have not gotten broken with that way of packing. I would just not due business with that part of Mandarake again, especially if they are going to pack their items like that. I would just see if you could try to fix her and at least get some of your money back (if you even can).
Hace 2 meses
1pt
I opened it. Here are some pictures of the break, my repair job, and the general layout inside of the box.
imgur.com/a/hz8...

There were two very thin sheets of bubble wrap that I didn't include in the picture, but they were very thin and only pretty much on the top and the bottom of the box. There was nothing in between the front panel of the broken figure and the edge of the box. What's interesting that I didn't notice the first time around is that the front of the box has a little curvature to it that you can see in the screenshots. The window section of the figure box actually follows that curvature pretty much perfectly...

Shikaree (Hace 2 meses) #26165441I wouldn't count on insurance so much as just asking Mandarake what they would offer. Plus, as someone mentioned below, you can also see if your credit card offers some kind of extended warranty. That's actually a pretty good idea. I noticed that when I read the cardholder agreement and benefits for my card but the thought of applying it to figures never crossed my mind.
That said, did you buy it new or used condition? It's more likely the figure was already broken, or the peg was very close to breaking when Mandarake shipped it.
Don't know how big the shipping box is compared to the figure box. But if there's any room in the direction of front-back with respect to figure, then I would agree with others it's very unlikely it happened during shipping.
The figure box and blister pack actually offer quite a lot of protection for the figure. Properly designed, the figure should not break even if you just throw it in an empty shipping box.
You'd basically have to take a small hammer, or use a similar focused force, and hit the figure box where the arm is very hard, very fast. And only if the box has no room to move back, you might break it. Given there's a shipping box in between, it's very hard to apply that kind of force in a small area because the side of the shipping box will dissipate any striking force over a larger area.
That or the figure box would have to be basically completely destroyed for the figure to be damaged.


The figure was unopened, so new.

order.mandarake...

I'm not sure about going through the credit card company... if they do a chargeback, won't Mandarake just block me? I meant I didn't want to deal with Nakano, not stop dealing with the entire company... either way Citi's known as a PITA to deal with. I'll try messaging Mandarake once more, but frankly I don't have my hopes up. They'll likely not fess up to anything nor offer me anything. I didn't realize how little shipping insurance meant until I looked up horror stories on here of how hard it is to claim. =_=; This is an issue that should have been prevented before it shipped...
Hace 2 meses
1pt
I wouldn't count on insurance so much as just asking Mandarake what they would offer. Plus, as someone mentioned below, you can also see if your credit card offers some kind of extended warranty. That's actually a pretty good idea. I noticed that when I read the cardholder agreement and benefits for my card but the thought of applying it to figures never crossed my mind.

That said, did you buy it new or used condition? It's more likely the figure was already broken, or the peg was very close to breaking when Mandarake shipped it.

Don't know how big the shipping box is compared to the figure box. But if there's any room in the direction of front-back with respect to figure, then I would agree with others it's very unlikely it happened during shipping.

The figure box and blister pack actually offer quite a lot of protection for the figure. Properly designed, the figure should not break even if you just throw it in an empty shipping box.

You'd basically have to take a small hammer, or use a similar focused force, and hit the figure box where the arm is very hard, very fast. And only if the box has no room to move back, you might break it. Given there's a shipping box in between, it's very hard to apply that kind of force in a small area because the side of the shipping box will dissipate any striking force over a larger area.

That or the figure box would have to be basically completely destroyed for the figure to be damaged.
Hace 2 meses
1pt
Gandalf (Hace 2 meses) #26160949It's castoff so I'd assume the arms are removable to facilitate removing her top.
Never had to claim on insurance myself, though a company I ordered off once claimed and it took about a month. (this wasn't against a nationwide postal service that drag their feet though)
My immediate thought about any shipping claim is why does there appear to be no damage at all to the figure box. Figures are not normally inside their blister touching the blister walls, so how did enough pressure get placed on this that the box is not damaged in some way?
I think you probably need to open her up to get a better look at the exact damage, you'd likely need some photo evidence in any event.
Are we 100% sure it's even broken, and not some kind of two prong joint? Seems like it should be a cleaner break if it was an impact. I'd expect a break straight across or at an angle. This looks like the peg was torn in half, I guess if the impact caused it to twist and the joint didn't allow that it might break this way.
0crybaby0 (Hace 2 meses) #26163943The figure is made out of pvc and not resin. It's almost impossible for a pvc figure to break that way without there being a massive sign of damage on its packaging, and yours looks almost flawless lol. As others have suggested you should open her and get a better look.

The box only looks undamaged to you two because it's hard to see where it is damaged. It's actually a bit "quashed" from front to back. As in you can tell the side windows had at some point bent during transit.

If you look at the posing for this figure:
ITEM #536438

Based on the way she would be in the box, her right hand would jut out the farthest, followed by her breasts. The breast area has plastic covering on it. You can't tell in those pictures, but the plastic covering is ripped around the little laced areas on her bra, indicating that some strong force was applied to the front window and then onto the figure. The rips are arranged in the shape of her fingers. I'm not sure exactly how this played out but some strong impact was applied, mainly to the front window. As I said her box was lying down sideways, and with practically no protection between the front window and the shipping box. You an see a crease and tear in the shipping box picture towards the middle where I think this happened.

Also this (as all recent figures are) is a mix of ABS and PVC. PVC doesn't really snap, it bends. ABS as far as I know can actually snap...

marseille (Hace 2 meses) #26164380I also think it's weird that the arm broke inside and the figure box is intact. Maybe you should contact Mandarake with the photos to confirm that the figure is really broken. I wouldn't open it before that.

I've already emailed them all of the pictures. (actually more). They responded by telling me to do exactly what I put in the opening post.


I think unless I want to wait several months, my only option is to just tell the Nakano center to go screw themselves and just fix it... I just hope the hair or something else isn't broken, too. I guess I'll go ahead and open it.
Hace 2 meses
2pt
I also think it's weird that the arm broke inside and the figure box is intact. Maybe you should contact Mandarake with the photos to confirm that the figure is really broken. I wouldn't open it before that.
Hace 2 meses
1pt
The figure is made out of pvc and not resin. It's almost impossible for a pvc figure to break that way without there being a massive sign of damage on its packaging, and yours looks almost flawless lol. As others have suggested you should open her and get a better look.
Hace 2 meses
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